Refund policy

We offer a 30‑day return policy, giving you 30 days from the date you receive your item to request a return.

To be eligible, your item must be in the same condition you received it — unused, unworn, with all tags attached, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at info@cbdpuredrops.com. Returns must be sent to the following address:

PURE DROPS Faverdale Industrial Estate Darlington DL3 0PP

If your return is approved, we’ll provide a return shipping label along with full instructions on how to send your package. Items sent back without first requesting a return cannot be accepted.

You’re welcome to contact us at info@cbdpuredrops.com with any questions regarding returns.


Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect. We’ll review the issue and make it right.


Exceptions / Non‑Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalised products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please reach out for clarification.

Sale items and gift cards are not eligible for returns.


Exchanges

The quickest way to receive the item you want is to return the original product. Once your return is accepted, you can place a new order for the replacement item.


European Union 14‑Day Cooling‑Off Period

If your order is being shipped within the EU, you have the right to cancel or return your purchase within 14 days for any reason. Items must be returned in their original condition — unused, unworn, with tags, and in their original packaging — along with proof of purchase.


Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds will be issued to your original payment method within 10 business days. Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@cbdpuredrops.com.